Inside CHEMTREC: Chemical Emergency Management Support for First Responders and Shippers

1
00:00:00,120 --> 00:00:04,640
We are free to call and we will
help anyone who calls in one way

2
00:00:04,640 --> 00:00:07,320
or another.
A lot of fire departments think

3
00:00:07,320 --> 00:00:11,440
that they have to be subscribers
and we are completely free for

4
00:00:11,440 --> 00:00:13,200
all.
First responders will help

5
00:00:13,360 --> 00:00:16,160
anyone who calls, even if it's
not a company that is registered

6
00:00:16,160 --> 00:00:17,800
with us.
Don't do everything we can to

7
00:00:17,800 --> 00:00:20,640
support them.
Welcome to the Environmental

8
00:00:20,640 --> 00:00:23,600
Transformation Podcast, where we
bring you interviews with

9
00:00:23,600 --> 00:00:26,240
industry leaders, climate
champions, sustainability

10
00:00:26,240 --> 00:00:30,040
practitioners, EHS and hazmat
professionals making an impact

11
00:00:30,040 --> 00:00:33,120
in their businesses today.
Each leader solving complex

12
00:00:33,120 --> 00:00:35,880
challenges and delivering
solutions within their areas of

13
00:00:35,880 --> 00:00:38,680
expertise.
I'm your host, Sean Grady, and

14
00:00:38,680 --> 00:00:41,920
thanks for joining us today.
Before we jump in, make sure to

15
00:00:41,920 --> 00:00:44,800
follow us on your devices and
visit my website at

16
00:00:45,000 --> 00:00:50,000
www.seankgrady.com and sign up
for our newsletter and e-mail

17
00:00:50,000 --> 00:00:52,000
announcements.
Now let's get started.

18
00:00:52,080 --> 00:00:54,880
Welcome to the Environmental
Transformation Podcast.

19
00:00:55,160 --> 00:00:58,200
I'm your host, Sean Grady, and
today's guest is Kevin Lobezzo.

20
00:00:58,520 --> 00:01:03,600
Kevin is with Chemtrak.
And today, we are going to dive

21
00:01:03,600 --> 00:01:06,560
into the part of the chemical
world that's most people never

22
00:01:06,560 --> 00:01:09,520
see, but every responder depends
on.

23
00:01:10,080 --> 00:01:13,960
Chemtrack has been the backbone
of global chemical emergency

24
00:01:13,960 --> 00:01:17,000
communication for more than 50
years, connecting firefighters,

25
00:01:17,000 --> 00:01:21,600
law enforcement, medical teams,
and industry experts in the

26
00:01:21,600 --> 00:01:24,800
moments when accurate
information matters most.

27
00:01:25,320 --> 00:01:27,520
In this episode, we're going to
go beyond the basics.

28
00:01:27,520 --> 00:01:30,720
We're going to explore how
Chemtrack Emergency Operation

29
00:01:30,720 --> 00:01:34,920
Center processes complex
incidents and how they integrate

30
00:01:34,920 --> 00:01:38,560
with regulatory frameworks like
49 CFR and international

31
00:01:38,560 --> 00:01:41,440
transport codes.
We're really excited to bring

32
00:01:41,440 --> 00:01:45,000
Kevin on the show and dive into
Chemtrak and all the services

33
00:01:45,000 --> 00:01:46,840
they offer.
So welcome to the show, Kevin.

34
00:01:46,840 --> 00:01:48,600
Thanks.
Very much, Sean.

35
00:01:49,120 --> 00:01:51,840
And before we get started, just
have to do a quick disclaimer

36
00:01:51,840 --> 00:01:54,880
that The opinions expressed in
today's podcast are my own and

37
00:01:54,880 --> 00:01:57,280
not the opinions of Chemtrak or
the American Chemistry Council.

38
00:01:58,880 --> 00:02:01,240
All right.
Well, Kevin, there you go.

39
00:02:01,520 --> 00:02:04,800
What do you think is the most
misunderstood part of Chemtraq's

40
00:02:04,800 --> 00:02:10,199
role in global chemistry safety?
And why do you think that

41
00:02:10,199 --> 00:02:13,880
misconception persists?
That's a great question.

42
00:02:13,960 --> 00:02:17,320
Chemtraq has changed a lot over
the years and I think a lot of

43
00:02:17,320 --> 00:02:20,960
folks used to the Chemtraq of
20-30 years ago where we were

44
00:02:20,960 --> 00:02:23,760
very US focused with a little
bit on Canada and Mexico.

45
00:02:24,280 --> 00:02:27,840
And you know, we were a source
that you would call for expert

46
00:02:27,840 --> 00:02:29,960
information for a lot of safety
data sheets.

47
00:02:30,440 --> 00:02:33,920
And you know, we're, we're no
longer just the US, you know,

48
00:02:33,960 --> 00:02:38,000
Canada, Mexico, North America,
we operate worldwide.

49
00:02:38,320 --> 00:02:41,400
We have emergency contacts for
chemical companies all over the

50
00:02:41,400 --> 00:02:45,360
world.
And you know we are we are free

51
00:02:45,360 --> 00:02:49,840
to call and we will help anyone
who calls in one way or another.

52
00:02:50,360 --> 00:02:53,960
A lot of fire departments think
that they have to be subscribers

53
00:02:54,360 --> 00:02:58,840
or that there's a fee associated
and they're unsure of what they

54
00:02:58,840 --> 00:03:01,200
will get.
And we are completely free for

55
00:03:01,200 --> 00:03:03,160
all.
First responders will help

56
00:03:03,280 --> 00:03:06,080
anyone who calls, even if it's
not a company that is registered

57
00:03:06,080 --> 00:03:08,040
with us.
Don't do everything we can to

58
00:03:08,040 --> 00:03:10,680
support them.
Well, that's great to know.

59
00:03:10,680 --> 00:03:13,280
I mean, that that's an
interesting piece of information

60
00:03:13,280 --> 00:03:14,840
that I didn't, I wasn't aware
of.

61
00:03:15,120 --> 00:03:18,360
It's it's good to know that, you
know, mercy responders can rely

62
00:03:18,360 --> 00:03:21,240
on, you know, somebody, you
know, somebody in the cloud,

63
00:03:21,240 --> 00:03:22,440
right?
That's going to help them

64
00:03:22,720 --> 00:03:25,080
understand maybe what's really
going on, right?

65
00:03:27,080 --> 00:03:29,400
Yeah.
And you know, we're, we're in a

66
00:03:29,400 --> 00:03:31,280
nice comfortable office.
You know, we're not out there in

67
00:03:31,280 --> 00:03:35,560
the field where there is noise
and weather and radios to pay

68
00:03:35,560 --> 00:03:39,400
attention to calling us and
helping, you know, letting us

69
00:03:39,400 --> 00:03:44,240
help with some of that research
and reaching out to experts in

70
00:03:44,240 --> 00:03:48,200
a, a lower stress environment
where we're not paying attention

71
00:03:48,200 --> 00:03:50,920
to 100 things at once.
You know, we can really be a a

72
00:03:50,920 --> 00:03:53,240
tool in the toolbox of any
incident commander that's on a

73
00:03:53,240 --> 00:03:57,000
hazard materials incident, at
least to paying ideas off of if

74
00:03:57,000 --> 00:03:58,680
not to help with decision
support.

75
00:03:59,080 --> 00:04:03,400
So, so the misunderstood part is
you guys offer a free service to

76
00:04:03,440 --> 00:04:08,080
to 1st responders who need help.
Now if we could though, you

77
00:04:08,080 --> 00:04:11,440
know, let's segue a little bit
into the fee structure or the

78
00:04:11,440 --> 00:04:14,880
fee aspect of your service
because there are people who pay

79
00:04:14,880 --> 00:04:17,519
you for the use of your service.
Maybe you can talk a little bit

80
00:04:17,519 --> 00:04:20,399
about what that looks like and
how that how that works, you

81
00:04:20,399 --> 00:04:21,640
know for you guys and your
customers.

82
00:04:22,000 --> 00:04:23,000
Yeah.
I mean, it's pretty, pretty

83
00:04:23,000 --> 00:04:25,000
simple.
You know, companies use our

84
00:04:25,000 --> 00:04:28,240
phone number for, you know, the
emergency contact and safety

85
00:04:28,240 --> 00:04:31,520
data sheets to satisfy the
requirement for an ERI provider

86
00:04:31,520 --> 00:04:34,480
on shipping papers.
And, you know, somebody wants to

87
00:04:34,480 --> 00:04:37,080
use our phone number and once
you use our service for that

88
00:04:37,080 --> 00:04:40,000
purpose, you know, there there
is a fee associated with that to

89
00:04:40,000 --> 00:04:42,000
cover, you know, maintenance of
accounts and things like that.

90
00:04:42,040 --> 00:04:44,680
If someone is using our phone
number on shipping papers, the

91
00:04:44,680 --> 00:04:47,120
understanding is that, you know,
we know they're doing it and

92
00:04:47,120 --> 00:04:49,880
they communicate that to us.
And, you know, we have the

93
00:04:49,880 --> 00:04:53,000
information we need to assess if
there is an emergency involving

94
00:04:53,000 --> 00:04:57,160
their shipment or their product.
So say you've got a client who

95
00:04:57,520 --> 00:05:01,040
maybe they are a customer, but
they forgot to tell you that

96
00:05:01,040 --> 00:05:03,760
they're shipping some hazardous
materials and then they're, you

97
00:05:03,760 --> 00:05:06,840
know, an accident happens.
What what's the process?

98
00:05:06,840 --> 00:05:08,720
How does that work?
Then at that point you just go

99
00:05:08,720 --> 00:05:13,000
kind of go into fact finding
mode, you know what are the

100
00:05:13,280 --> 00:05:16,840
maybe the chemicals of concern
that are are known and then how

101
00:05:16,840 --> 00:05:18,560
to handle it.
You don't, even though you don't

102
00:05:18,560 --> 00:05:21,360
know that it actual the shipment
took place.

103
00:05:21,720 --> 00:05:23,600
Yeah.
And, you know, it's not usually

104
00:05:23,600 --> 00:05:25,400
somebody that's that's, you
know, using our phone number.

105
00:05:25,400 --> 00:05:27,200
He's forgotten to tell us.
You know, our phone number has

106
00:05:27,200 --> 00:05:30,320
been around for so long that
companies have come and gone.

107
00:05:30,600 --> 00:05:33,440
There have been mergers,
acquisitions, sales,

108
00:05:33,440 --> 00:05:36,840
bankruptcies, reorganizations,
and, you know, maybe they

109
00:05:36,840 --> 00:05:41,040
decided to take that in house
and have their own phone number

110
00:05:41,040 --> 00:05:45,400
on there or go to somebody else.
And we're still going to try and

111
00:05:45,400 --> 00:05:48,440
assist the best we can.
You know, during the day it's a

112
00:05:48,440 --> 00:05:51,080
lot easier, you know, during the
work week because we can try and

113
00:05:51,080 --> 00:05:53,280
find that company's phone
number.

114
00:05:53,280 --> 00:05:55,720
If we can't solve the problem,
reach out to them and say, hey,

115
00:05:55,720 --> 00:05:57,640
you've got a truck flipped over
on the highway.

116
00:05:58,080 --> 00:06:01,240
I've got a Fire Chief on the
line that needs help and

117
00:06:01,240 --> 00:06:03,400
assistance and we don't have
your company information

118
00:06:03,400 --> 00:06:06,040
anymore.
Or it could be, you know, I

119
00:06:06,040 --> 00:06:09,280
think 11 good example.
And one aspect I like of doing

120
00:06:09,280 --> 00:06:12,640
this job, what really kept me
here is doing some detective

121
00:06:12,640 --> 00:06:16,360
work right where, you know, we
had an incident at a an old

122
00:06:16,360 --> 00:06:21,160
oilfield site and the only thing
that was there was a rusty sign

123
00:06:21,160 --> 00:06:24,160
that said the company name and
Chemtraq and our phone number on

124
00:06:24,160 --> 00:06:25,120
it.
And this place had been

125
00:06:25,120 --> 00:06:29,400
abandoned for abandoned but not
active for some time.

126
00:06:29,800 --> 00:06:32,880
And the company name on there
was no longer a registrant.

127
00:06:32,920 --> 00:06:35,440
They weren't registered with us.
They weren't recognized being a

128
00:06:35,440 --> 00:06:38,440
registrant.
And we were able to use publicly

129
00:06:38,440 --> 00:06:41,880
available information to trace
where that company went, that

130
00:06:41,880 --> 00:06:44,840
they were bought by one company.
Then that company was bought and

131
00:06:44,840 --> 00:06:48,280
that company was bought down to
where we were able to find a

132
00:06:48,280 --> 00:06:49,880
company that was registered with
us.

133
00:06:49,920 --> 00:06:52,560
And we called them and the first
emergency contacts said, oh,

134
00:06:52,560 --> 00:06:53,840
yeah, I know exactly where that
is.

135
00:06:53,920 --> 00:06:57,080
What can I do for you?
So we're, we're still going to

136
00:06:57,080 --> 00:06:59,480
try and help, you know, we're
going to do whatever we can.

137
00:06:59,520 --> 00:07:02,880
It it's a little more difficult
if it's after hours on a

138
00:07:02,880 --> 00:07:07,040
holiday, on a weekend that
because we might not be able to

139
00:07:07,040 --> 00:07:09,560
find emergency contact
information for that company.

140
00:07:09,560 --> 00:07:13,280
You know, they may have stopped
shipping hazardous materials or,

141
00:07:13,600 --> 00:07:15,960
you know, their safety data
sheets may not be publicly

142
00:07:15,960 --> 00:07:19,200
available in a way that we can
get to and see who their contact

143
00:07:19,200 --> 00:07:21,360
is.
So, you know, at that point we

144
00:07:21,360 --> 00:07:24,280
will we'll engage whatever
resources we have available to

145
00:07:24,280 --> 00:07:27,480
try and solve that problem to
the best of our ability.

146
00:07:27,480 --> 00:07:30,280
And then during normal business
hours follow up again to say,

147
00:07:30,280 --> 00:07:32,920
hey, you know, we help these
guys out.

148
00:07:33,000 --> 00:07:36,080
This is what it is.
And if it is a situation where

149
00:07:36,080 --> 00:07:38,120
someone's using our phone number
and maybe they shouldn't be

150
00:07:38,120 --> 00:07:42,880
using it, we'll again, we'll do
what we can and then our sales

151
00:07:42,880 --> 00:07:45,120
team will reach out to that
company during the week and say,

152
00:07:45,240 --> 00:07:47,440
hey, FYI, we got this call,
let's talk about it.

153
00:07:47,760 --> 00:07:50,640
I think we need to get you under
contract because you're using

154
00:07:50,640 --> 00:07:52,640
our number, right?
Yeah, right, right.

155
00:07:52,640 --> 00:07:56,440
Well, okay, so Chemtrax been
around since 1971.

156
00:07:56,640 --> 00:07:59,880
How is the nature of chemical
emergencies, you know, changed

157
00:07:59,880 --> 00:08:03,600
over the decades, you know, and
how's Chemtrac adapted to the

158
00:08:03,600 --> 00:08:06,440
changes over the time?
Yeah, it's changed a lot.

159
00:08:06,440 --> 00:08:09,720
Even even in my, you know, 18
odd years here, there's been a

160
00:08:09,720 --> 00:08:12,240
noticeable change in the types
of phone calls we get, the

161
00:08:12,240 --> 00:08:14,080
problems that responders are
facing.

162
00:08:14,640 --> 00:08:18,080
When we first started, we were 4
responders.

163
00:08:18,080 --> 00:08:21,880
That was who we served.
There weren't nearly as many

164
00:08:21,880 --> 00:08:24,880
people on duty, and the
incidents you got tended to be

165
00:08:24,880 --> 00:08:28,040
more complicated because there
were not the available resources

166
00:08:28,040 --> 00:08:30,400
back in the 1970s, Nineteen 80s
and 90s.

167
00:08:30,920 --> 00:08:32,640
So you had to do a lot more
legwork.

168
00:08:32,679 --> 00:08:35,760
You know, they had binders of
safety data sheets they had to

169
00:08:35,760 --> 00:08:38,039
go through.
You're flipping through the IO

170
00:08:38,039 --> 00:08:41,080
SH book and the erg and then
yeah, you know.

171
00:08:41,400 --> 00:08:44,039
It was the paper world.
And now those resources are

172
00:08:44,039 --> 00:08:47,800
available to everybody.
And after 911, a lot of money

173
00:08:47,800 --> 00:08:50,960
got poured into fire departments
and police departments and

174
00:08:50,960 --> 00:08:53,280
Emergency Management.
You know, those folks became

175
00:08:53,280 --> 00:08:56,360
much more experienced in the
basics of hazardous materials

176
00:08:56,360 --> 00:08:58,080
response.
You know, I'll, I'll never

177
00:08:58,080 --> 00:09:01,360
forget within the first year or
two I was here, I had an

178
00:09:01,360 --> 00:09:05,120
incident where there was a drum
behind a bank and it had a label

179
00:09:05,120 --> 00:09:08,000
on it with a chemical name and
it was a jar.

180
00:09:08,040 --> 00:09:10,760
And I was talking to a guy that
was riding the back step,

181
00:09:10,840 --> 00:09:13,440
probably a newer guy.
And I said, well, I can't tell

182
00:09:13,440 --> 00:09:16,160
you what's in there.
The drum is open the labels,

183
00:09:16,160 --> 00:09:18,160
probably it could match what's
in there.

184
00:09:18,240 --> 00:09:19,600
It might not match what's in
there.

185
00:09:20,080 --> 00:09:21,920
And I said, use guide 111 from
the erg.

186
00:09:21,920 --> 00:09:23,840
And he said guide 111.
What's that?

187
00:09:24,640 --> 00:09:27,120
And you know, we, we don't get
that anymore.

188
00:09:27,160 --> 00:09:30,520
Most fire departments, they have
at least awareness of OP, not

189
00:09:30,520 --> 00:09:33,560
OPS and technician.
So when they're calling us,

190
00:09:33,560 --> 00:09:36,440
they're not calling with what I
would I would consider a simple

191
00:09:36,440 --> 00:09:39,880
problem.
They're calling with a plan and

192
00:09:39,880 --> 00:09:42,520
they want a second or third
source or they want to talk to

193
00:09:42,520 --> 00:09:45,800
an expert to say your plan is
good or to confirm what they

194
00:09:45,800 --> 00:09:47,880
learned.
Or they have something that's

195
00:09:47,880 --> 00:09:51,760
just complicated that they can't
deal without the field.

196
00:09:52,240 --> 00:09:55,560
And we're kind of missing that
middle now.

197
00:09:55,720 --> 00:09:58,120
You know, we still get the
occasional call from someone who

198
00:09:58,440 --> 00:10:00,960
just doesn't have a whole lot of
knowledge and response, but

199
00:10:00,960 --> 00:10:02,440
that's more rare.
It's usually these more

200
00:10:02,440 --> 00:10:05,880
complicated ones where it's a
reaction between multiple

201
00:10:05,880 --> 00:10:08,640
chemicals or it's a large spill,
or it's environmental

202
00:10:08,640 --> 00:10:11,640
contamination.
It's in a sore and they want to

203
00:10:11,640 --> 00:10:15,120
know what to do about it.
It's not as simple as OK well

204
00:10:15,120 --> 00:10:18,120
get to a safe distance, dam and
dyke with dirt or absorbent,

205
00:10:18,120 --> 00:10:20,200
whatever you have around and
then wait for the hazmat team to

206
00:10:20,200 --> 00:10:23,480
get there.
I think of the maturity of the

207
00:10:23,480 --> 00:10:26,360
industry and you know, all the
training requirements and

208
00:10:26,360 --> 00:10:30,920
expectations of fire departments
and, and all the, like I said

209
00:10:30,920 --> 00:10:34,200
like either through FEMZA,
through, you know, all the other

210
00:10:34,600 --> 00:10:38,200
dot training requirements, I
mean, they've had to actually

211
00:10:38,320 --> 00:10:42,000
spend a significant amount of
time and effort preparing their

212
00:10:42,000 --> 00:10:44,400
staff to, to be in compliance
with these requirements.

213
00:10:44,400 --> 00:10:46,840
So I think, you know, maturity
over the past 20 years with the

214
00:10:46,840 --> 00:10:50,080
regulation has kind of helped.
I think you and this whole, I

215
00:10:50,080 --> 00:10:53,120
think seeing the, the industry
respond, which is good, right?

216
00:10:53,120 --> 00:10:54,680
I mean, that's what it's
supposed to do, right?

217
00:10:55,360 --> 00:10:58,160
And you know, even with Hascom,
you know, when the safety data

218
00:10:58,160 --> 00:11:01,120
sheet standards got raised, a
lot of safety data sheets when I

219
00:11:01,120 --> 00:11:02,600
started that were still real
basic.

220
00:11:02,600 --> 00:11:05,840
It was 2 pages.
Yeah, the GHS was like it was

221
00:11:05,840 --> 00:11:08,720
seemed like a very slow roll out
for a bit too and you know,

222
00:11:09,080 --> 00:11:10,320
right.
Yeah.

223
00:11:10,320 --> 00:11:12,560
And you know, the safety data
sheets that came out of that,

224
00:11:12,560 --> 00:11:16,000
that were in compliance with GHS
are way better than they used to

225
00:11:16,000 --> 00:11:18,520
be, way more useful.
There's a lot of a great

226
00:11:18,520 --> 00:11:20,680
information on there that's
that's helped us be more

227
00:11:20,680 --> 00:11:23,240
effective.
And you know, it's, it's helped

228
00:11:23,240 --> 00:11:25,000
fire parts be more effective as
well.

229
00:11:25,000 --> 00:11:27,720
They can pull a safety data
sheet up on their, their laptop

230
00:11:27,720 --> 00:11:31,480
in the field now or on a cell
phone and you know, they're,

231
00:11:31,520 --> 00:11:33,520
they have that access now.
If they if they know what

232
00:11:33,520 --> 00:11:36,040
they're looking at, it can be a
very useful talk tool.

233
00:11:36,040 --> 00:11:39,720
Well, yeah, I mean, you know,
most data safety SDSS weren't

234
00:11:39,720 --> 00:11:42,000
really available online for
many, many years.

235
00:11:42,000 --> 00:11:44,440
I mean, and it's just as this
kind of a new thing.

236
00:11:44,440 --> 00:11:47,560
I mean, within the past say,
what, 10 years we've had online

237
00:11:47,560 --> 00:11:49,800
SDS.
So yeah, it's a big deal, right?

238
00:11:50,240 --> 00:11:52,280
Yeah, and a lot of companies
have seen the value in putting

239
00:11:52,280 --> 00:11:54,320
their safety data sheets out
there, you know, that are

240
00:11:54,320 --> 00:11:56,360
publicly available.
They're not all behind a

241
00:11:56,360 --> 00:12:00,000
password now, right?
So that's you know that they're,

242
00:12:00,000 --> 00:12:01,600
they're, they're positives and
negatives to that.

243
00:12:01,600 --> 00:12:03,840
It's, you know, more information
is always a good thing, but you

244
00:12:03,840 --> 00:12:06,200
have to know how to understand
and and interpret the

245
00:12:06,200 --> 00:12:09,960
information that you're reading
or you know you might not have

246
00:12:10,320 --> 00:12:13,440
as effective of a response.
Well, walk us through if you

247
00:12:13,440 --> 00:12:17,240
could a little bit like you know
what actually happens inside,

248
00:12:17,640 --> 00:12:20,040
you know the emergency
operations center when you guys

249
00:12:20,040 --> 00:12:23,520
get a call and it comes in, you
know what, what, what, what does

250
00:12:23,520 --> 00:12:25,760
the first min or two look like
for you guys?

251
00:12:26,160 --> 00:12:28,080
Yeah.
So, so we want to ensure the

252
00:12:28,080 --> 00:12:30,280
safety of the caller and those
around them, right.

253
00:12:30,280 --> 00:12:32,240
Our first priority is, is life
safety.

254
00:12:32,560 --> 00:12:36,400
So we're going to ask questions
to determine what's going on,

255
00:12:36,520 --> 00:12:39,320
who is the caller, what is their
level of experience and

256
00:12:39,320 --> 00:12:43,040
capability, where is the
incident and what is involved

257
00:12:43,120 --> 00:12:45,880
and what quantity, what's the
circumstance of the release.

258
00:12:46,280 --> 00:12:48,960
You know, the information and
decision support that we give

259
00:12:48,960 --> 00:12:51,960
for a one gallon pail of paint
is going to be a lot different

260
00:12:52,040 --> 00:12:55,640
from a tank car of chlorine.
So we want to very quickly

261
00:12:55,640 --> 00:12:58,960
triage that call and get the
basic information we need to be

262
00:12:58,960 --> 00:13:01,640
successful.
So we can decide, OK, well this

263
00:13:01,640 --> 00:13:05,520
is not a time critical incident.
We can spend more time gathering

264
00:13:05,520 --> 00:13:08,200
information, you know, the nitty
gritty of it.

265
00:13:08,240 --> 00:13:11,280
You know, if we need to figure
out a shipping location or if we

266
00:13:11,280 --> 00:13:15,120
need shipping paper information
or if it's a very clear, OK,

267
00:13:15,200 --> 00:13:17,000
let's look at the isolation
distances.

268
00:13:17,000 --> 00:13:21,160
Let's get you a safe place
first, and then we can talk

269
00:13:21,160 --> 00:13:24,360
about what to do next.
That's especially important with

270
00:13:24,360 --> 00:13:26,920
untrained folks.
You know, we're not just for

271
00:13:26,920 --> 00:13:29,040
fire departments.
We get calls from truck drivers

272
00:13:29,040 --> 00:13:33,360
and train masters, conductors,
you know, folks on ships at sea

273
00:13:33,360 --> 00:13:36,320
and intercoastal waterways and
private citizens that say, hey,

274
00:13:36,320 --> 00:13:38,680
there's this truck parked
outside of my hotel and there's

275
00:13:38,680 --> 00:13:41,560
a gas coming out of it.
Or this tank car has been behind

276
00:13:41,560 --> 00:13:44,040
my house for a couple of days
and now there's something coming

277
00:13:44,040 --> 00:13:46,720
out of it.
You know, we need to take that

278
00:13:46,720 --> 00:13:49,720
level of experience and
capability into account and get

279
00:13:49,720 --> 00:13:52,560
that person away.
We still use the ERG for that.

280
00:13:52,880 --> 00:13:55,160
You know, the ERG is a great
tool for the 1st 10 or 15

281
00:13:55,160 --> 00:13:57,640
minutes of a response for
getting away and getting safe.

282
00:13:58,160 --> 00:14:01,200
And you know, we, we really lean
on that heavy.

283
00:14:01,640 --> 00:14:04,760
So, so for the listeners who may
not be familiar with ERG, it's

284
00:14:04,760 --> 00:14:09,360
your emergency response guide.
So it's a standard guy that has

285
00:14:09,600 --> 00:14:11,800
a lot of different response
scenarios for different

286
00:14:11,800 --> 00:14:16,640
chemicals and it goes by number
and it's a great resource for

287
00:14:17,200 --> 00:14:19,840
how to handle chemicals when
they're spilled.

288
00:14:19,840 --> 00:14:23,120
So anyways, like what PPE to
use, you know, what this issue

289
00:14:23,280 --> 00:14:25,720
should be and stuff like that.
So just wanted to kind of

290
00:14:25,720 --> 00:14:29,040
interject there for some people
because we, we can be very

291
00:14:29,040 --> 00:14:32,720
technical and there's a lot of
layman folks that might listen

292
00:14:32,720 --> 00:14:35,480
that aren't into this aspect of
the environmental field.

293
00:14:35,480 --> 00:14:38,320
They'll be like ERG, what are
they talking about, right.

294
00:14:38,480 --> 00:14:40,160
So anyway, just thought I would
interject there.

295
00:14:40,520 --> 00:14:41,880
And and that's a free tool as
well.

296
00:14:41,880 --> 00:14:44,360
There's an app in the Apple App
Store, I think Google Play as

297
00:14:44,360 --> 00:14:46,200
well.
It can be downloaded from the

298
00:14:46,200 --> 00:14:49,040
fibs website as APDF.
And it's always fun to, you

299
00:14:49,040 --> 00:14:51,480
know, when you're, when you're
traveling around to look for

300
00:14:51,480 --> 00:14:54,240
placards.
Yeah, hey, that's a 1268.

301
00:14:54,240 --> 00:14:56,320
What is that?
You know, or Yeah.

302
00:14:57,440 --> 00:14:59,640
Yeah, I love that.
I I like doing the same thing.

303
00:15:00,720 --> 00:15:01,920
It's good.
Yeah.

304
00:15:02,440 --> 00:15:06,720
OK.
So so you, you basically triage

305
00:15:06,720 --> 00:15:09,320
the situation by making sure
that the people are safe before

306
00:15:09,320 --> 00:15:12,080
you really get into it.
And then, you know, once you've

307
00:15:12,080 --> 00:15:15,200
identified what the chemical
concern is that's being spilled,

308
00:15:15,200 --> 00:15:18,080
I mean, like, all right.
Are you calling emergency

309
00:15:18,080 --> 00:15:20,440
response coordinators to get out
to the site?

310
00:15:21,040 --> 00:15:24,360
Are you leveraging a network
that you own or manage yourself

311
00:15:24,360 --> 00:15:27,040
that you know you're
coordinating with partners?

312
00:15:27,040 --> 00:15:31,040
I mean, how does that part work?
Or are you calling the the

313
00:15:31,040 --> 00:15:35,240
person's responder who has the
contract with you, who they've

314
00:15:35,240 --> 00:15:37,560
already told you we want you to
call these people if someone

315
00:15:37,560 --> 00:15:39,360
calls her, I mean, I don't know.
How does this work for you on

316
00:15:39,360 --> 00:15:41,200
that side?
Yeah, I mean it, it kind of runs

317
00:15:41,200 --> 00:15:43,960
cabin, you know, it depends on
what that customer wants.

318
00:15:43,960 --> 00:15:46,080
You know, if it's a registered
customer and they have that,

319
00:15:46,080 --> 00:15:48,720
then we'll work with that
customer to facilitate

320
00:15:48,720 --> 00:15:50,200
communication.
You know, we don't, we don't

321
00:15:50,200 --> 00:15:52,840
send anybody the incident scenes
to do, you know, mitigation.

322
00:15:53,240 --> 00:15:57,720
You know, we do have an offering
where, you know, we, we do

323
00:15:57,720 --> 00:16:01,240
assist in the lower 48 with a
chemical response.

324
00:16:01,760 --> 00:16:04,760
Typically that's going to be,
you know, an outside party that

325
00:16:04,760 --> 00:16:07,240
handles that.
You know, we started doing our

326
00:16:07,240 --> 00:16:10,320
client remediation offering
because we wanted to help with

327
00:16:10,360 --> 00:16:12,800
the start to finish of the
incident instead of us getting

328
00:16:12,800 --> 00:16:15,680
the information and doing
isolation and then getting

329
00:16:15,680 --> 00:16:18,200
details and then calling the
registrant, telling the

330
00:16:18,200 --> 00:16:19,760
registrant, OK, well, this is
what's going on.

331
00:16:19,760 --> 00:16:23,440
And they have to in turn call
their contractor.

332
00:16:23,480 --> 00:16:27,080
And it's a lot of extra steps
where you know, if someone is

333
00:16:27,080 --> 00:16:29,640
one of our, you know, companies
that subscribes to our client

334
00:16:29,640 --> 00:16:32,960
remediation service, it really
streamlines that, you know,

335
00:16:32,960 --> 00:16:34,800
we've already got the
information on the incident,

336
00:16:34,800 --> 00:16:36,960
we've got the location, the
material quantity, all that

337
00:16:36,960 --> 00:16:38,960
stuff.
And we can engage with our

338
00:16:38,960 --> 00:16:41,480
partner and then.
Move them out quickly.

339
00:16:42,280 --> 00:16:44,080
Yeah.
So, you know, it's all about

340
00:16:44,080 --> 00:16:45,800
making sure the response is
faster.

341
00:16:46,320 --> 00:16:48,720
You know, the the longer it
takes to get somebody there to

342
00:16:48,720 --> 00:16:51,920
do mitigation, you know it has
the potential to be worse.

343
00:16:52,400 --> 00:16:54,720
You're connecting with these
responders with chemists,

344
00:16:54,720 --> 00:16:57,600
toxicologists, you know, in the
manufacturers.

345
00:16:57,600 --> 00:17:00,680
How do you guys maintain this
fast, always ready expert

346
00:17:00,680 --> 00:17:02,880
network?
Yeah, it's complicated.

347
00:17:03,000 --> 00:17:05,680
We have a ton of contacts.
You know, we have a ton of

348
00:17:05,680 --> 00:17:07,560
registrants, we have a ton of
resources.

349
00:17:07,560 --> 00:17:11,319
So, you know, we do, we do have
account management and we do

350
00:17:11,319 --> 00:17:14,680
have customer service staff that
interfaces with our customers

351
00:17:15,160 --> 00:17:17,839
and, you know, make sure that
contact information is up to

352
00:17:17,839 --> 00:17:20,560
date, instructions that they may
have is up to date.

353
00:17:20,560 --> 00:17:23,760
And their safety data sheet
database, whether or not we host

354
00:17:23,760 --> 00:17:26,680
that or not is up to date.
You know, we don't want to be in

355
00:17:26,680 --> 00:17:30,840
a situation where we call
someone who's retired or is no

356
00:17:30,840 --> 00:17:34,200
longer with the company or we
don't have safety data sheets

357
00:17:34,200 --> 00:17:36,520
that are from the most recent
year, something that's 10 years

358
00:17:36,520 --> 00:17:38,680
old.
And it's, it's a big task.

359
00:17:38,760 --> 00:17:40,480
You know, it does take a lot of
work with the level and the

360
00:17:40,480 --> 00:17:42,080
number of conference customers
that we have.

361
00:17:42,080 --> 00:17:46,640
So, you know, we also, we also
lean on them to give us updates

362
00:17:46,800 --> 00:17:48,800
as they happen so their accounts
are accurate.

363
00:17:49,600 --> 00:17:54,640
But like, OK, so the type of
staff that you maintain in your

364
00:17:54,640 --> 00:17:58,240
business, I mean, you know, what
type of experience do you have?

365
00:17:58,240 --> 00:18:02,440
Like, you know, you say you've
been there for 18 years, so

366
00:18:02,440 --> 00:18:05,320
you're a seasoned vet that's
been around the block a bit and

367
00:18:05,320 --> 00:18:08,520
you've seen a lot of projects
come through, you know, this

368
00:18:08,520 --> 00:18:13,160
type of response, high pressure
at times scenario to quick

369
00:18:13,240 --> 00:18:16,360
think, think quick on your feet.
Yeah, that takes a certain type

370
00:18:16,360 --> 00:18:19,000
of individual.
How are you like maintaining or

371
00:18:19,000 --> 00:18:22,240
finding those to individuals or
training the next generation up

372
00:18:22,240 --> 00:18:23,960
to talk a little bit about that
if you could?

373
00:18:24,280 --> 00:18:29,040
Yeah, it's again, not easy.
It's a unique job and it's

374
00:18:29,040 --> 00:18:31,400
always been unique.
Nobody really does what we do

375
00:18:31,400 --> 00:18:34,680
the way that we do it.
And, you know, we, we have a

376
00:18:34,680 --> 00:18:37,840
wide variety of backgrounds.
I mean, I, I recently got a

377
00:18:37,840 --> 00:18:41,080
degree in environmental health
and safety, but my first degree

378
00:18:41,080 --> 00:18:45,080
was in photography and I joined
the fire service in Prince

379
00:18:45,080 --> 00:18:47,200
George's County because I wanted
something to do that was a

380
00:18:47,200 --> 00:18:50,160
little exciting.
And I learned about Chemtrac

381
00:18:50,280 --> 00:18:53,280
and, you know, was, was started
working here while I was still a

382
00:18:53,280 --> 00:18:54,840
volunteer.
So I had a first responder

383
00:18:54,840 --> 00:18:56,960
background.
We have a few folks that are

384
00:18:56,960 --> 00:18:58,880
first responders.
We have folks that were, you

385
00:18:58,880 --> 00:19:02,360
know, military CDRN guys.
We have some folks that have

386
00:19:02,360 --> 00:19:05,080
more of a customer service
background because that's also

387
00:19:05,080 --> 00:19:06,640
important.
You know, the communication

388
00:19:06,640 --> 00:19:10,280
aspect of this job is it can be
hard to teach, you know, de

389
00:19:10,280 --> 00:19:13,480
escalation and asking the same
question 5 or 6 different ways.

390
00:19:13,480 --> 00:19:17,640
So we want a diverse staff that
has a diverse, diverse kind of

391
00:19:17,640 --> 00:19:20,800
experience so we can all
collaborate to figure out, you

392
00:19:20,800 --> 00:19:22,200
know, how do we talk to this
person?

393
00:19:22,520 --> 00:19:24,680
How do we handle this incident
the best?

394
00:19:25,240 --> 00:19:28,400
And you know, for the folks that
we don't have internally that

395
00:19:28,400 --> 00:19:30,880
have that sort of experience, we
always have outside parties we

396
00:19:30,880 --> 00:19:32,120
can reach out to.
OK.

397
00:19:32,640 --> 00:19:34,840
So do you have like CI HS on
staff?

398
00:19:36,120 --> 00:19:39,520
Nope, although my, my, my last
professor was trying to convince

399
00:19:39,520 --> 00:19:40,920
me to go down that route.
We'll see.

400
00:19:41,800 --> 00:19:45,120
We are right next door to AIHA,
which is always fun to ping

401
00:19:45,120 --> 00:19:46,720
those folks and say, hey, how
you doing today?

402
00:19:46,720 --> 00:19:48,480
What's going on in the
industrial hygiene world?

403
00:19:48,960 --> 00:19:52,480
You know, I have my student CHMM
and I'm working towards my full

404
00:19:52,480 --> 00:19:55,200
CHMM.
Well, good, you know you should

405
00:19:55,200 --> 00:19:57,000
get it.
I'll be a sponsor if you need

406
00:19:57,000 --> 00:19:59,080
somebody because I'm a master
level CHMM.

407
00:19:59,080 --> 00:20:01,080
So it'd be great, you know, it's
it's.

408
00:20:02,240 --> 00:20:05,920
You know, we have another guy
that's also a CHMM and eh, and S

409
00:20:05,920 --> 00:20:08,560
plugs into what we do obviously
with, you know, safety data

410
00:20:08,560 --> 00:20:10,640
sheets and response.
Like, you know, you have to know

411
00:20:10,640 --> 00:20:12,240
that stuff if you're working in
the EHS.

412
00:20:12,800 --> 00:20:15,880
But you know, having more people
in that field is something that

413
00:20:15,880 --> 00:20:18,360
we're looking at as well because
it's another type of experience

414
00:20:18,880 --> 00:20:21,840
and I can't be the only guy that
has background.

415
00:20:22,000 --> 00:20:25,240
Yeah, you need more people.
So yeah, I mean, absolutely.

416
00:20:25,240 --> 00:20:28,000
Hello ET Nation, I want to thank
you for listening to the

417
00:20:28,000 --> 00:20:29,520
podcast.
If you're enjoying the

418
00:20:29,520 --> 00:20:32,400
interviews we bring you,
consider supporting the program

419
00:20:32,400 --> 00:20:36,360
by visiting my website at
seankgrady.com and buy me a cup

420
00:20:36,360 --> 00:20:38,480
of coffee.
Proceeds will go towards helping

421
00:20:38,480 --> 00:20:41,880
me continue producing timely
content and offset production

422
00:20:41,880 --> 00:20:44,800
costs.
I'd also like to take a moment

423
00:20:44,800 --> 00:20:47,320
and recognize a few of our
sponsors of the show who have

424
00:20:47,320 --> 00:20:50,360
been amazing partners and our ET
Nation legends.

425
00:20:50,920 --> 00:20:53,560
If you're looking for a drilling
and environmental contracting

426
00:20:53,560 --> 00:20:56,760
firm to help you delineate the
extended contamination at your

427
00:20:56,760 --> 00:21:00,040
site and look no further than
Cascade Environmental.

428
00:21:00,560 --> 00:21:04,440
Cascade has over 37 offices
across the country and offers a

429
00:21:04,440 --> 00:21:07,600
huge range of environmental and
geotechnical drilling, site

430
00:21:07,600 --> 00:21:10,280
characterization and remediation
services.

431
00:21:10,640 --> 00:21:13,840
With their huge fleet of
equipment nationwide coverage,

432
00:21:14,120 --> 00:21:17,800
Cascade is a great choice to
support your environmental and

433
00:21:17,800 --> 00:21:20,680
infrastructure needs.
To learn more, check out their

434
00:21:20,680 --> 00:21:26,760
website at cascade-env.com.
That's cascade-env.com.

435
00:21:26,920 --> 00:21:29,400
Hey, are you looking for an
equipment rental company to help

436
00:21:29,400 --> 00:21:32,920
you with your next wastewater
remediation or waste management

437
00:21:32,920 --> 00:21:35,880
project?
E Tank is the only environmental

438
00:21:35,880 --> 00:21:39,640
equipment rental company in the
industry that offers 100%

439
00:21:39,640 --> 00:21:43,480
guaranteed certified clean
temporary liquid storage tanks

440
00:21:43,680 --> 00:21:47,520
at no additional cost.
This protocol gives Peace of

441
00:21:47,520 --> 00:21:51,000
Mind for the previous customer
by limiting their downstream

442
00:21:51,000 --> 00:21:54,800
liability as well as the future
customer by preventing any cross

443
00:21:54,800 --> 00:21:57,840
contamination for all of their
rental tanks.

444
00:21:58,400 --> 00:22:02,880
E Tank also runs a one-of-a-kind
complete maintenance program for

445
00:22:02,880 --> 00:22:05,760
all rental items including
liquid tight roll off

446
00:22:05,760 --> 00:22:10,600
containers, fluid transfer pumps
and filtration items.

447
00:22:11,000 --> 00:22:13,760
The next time you are presented
with an environmental challenge,

448
00:22:13,760 --> 00:22:17,280
call E Tank to come up with the
solution for your problem.

449
00:22:18,120 --> 00:22:20,560
I want to thank one of our
sponsors, Waste Link.

450
00:22:20,680 --> 00:22:24,360
Waste Link is the all in one
software platform transforming

451
00:22:24,360 --> 00:22:27,120
how environmental professionals
manage waste, connecting

452
00:22:27,120 --> 00:22:31,080
generators and service providers
and disposal facilities in a way

453
00:22:31,080 --> 00:22:34,240
that is simple, connected and
transparent.

454
00:22:34,920 --> 00:22:38,200
Their platform helps streamline
everything from waste profiling

455
00:22:38,200 --> 00:22:42,280
and routing to inventory
management and billing, giving

456
00:22:42,280 --> 00:22:45,160
you the tools you need to
operate more efficiently and

457
00:22:45,160 --> 00:22:47,800
reduce cost.
Whether you're a generator

458
00:22:47,800 --> 00:22:52,040
looking for better options or a
service provider seeking greater

459
00:22:52,040 --> 00:22:54,440
efficiency, Wastelink has you
covered.

460
00:22:54,840 --> 00:22:57,440
If you're ready to take control
of your waste management

461
00:22:57,440 --> 00:23:02,000
processes and optimize your
business, visit wastelink.com to

462
00:23:02,000 --> 00:23:04,960
schedule a demo today.
Well, OK.

463
00:23:04,960 --> 00:23:08,920
So you guys recently expanded
into the incident documentation

464
00:23:08,920 --> 00:23:11,480
and remediation coordination.
You were just touching a little

465
00:23:11,480 --> 00:23:14,280
bit about it, but what technical
standards or report frameworks

466
00:23:14,280 --> 00:23:18,720
guides that process, especially
when multiple agencies or or

467
00:23:18,720 --> 00:23:20,640
jurisdictions are involved, do
you know?

468
00:23:21,040 --> 00:23:23,680
Yeah.
So, you know, we, we act as a

469
00:23:23,680 --> 00:23:26,480
critical hub and facilitating
response in that way, you know,

470
00:23:26,480 --> 00:23:29,000
with one call customer can
report an incident, triage the

471
00:23:29,000 --> 00:23:33,040
situation and you know, dispatch
remediation partner and you

472
00:23:33,040 --> 00:23:35,040
know, all reporting invoices
saying that the customer is

473
00:23:35,040 --> 00:23:37,320
maintained through a single
existing Chemtrak relationship.

474
00:23:37,320 --> 00:23:41,800
So everything's done at once.
As the technical handling of

475
00:23:41,800 --> 00:23:45,160
remediation Chemtrak does rely
on partners with expertise,

476
00:23:45,480 --> 00:23:46,480
right.
We we want to head.

477
00:23:47,080 --> 00:23:49,240
So you've got a little bit of
like you probably have a

478
00:23:49,240 --> 00:23:52,640
Consulting Group that you work
with that's supported along with

479
00:23:52,640 --> 00:23:54,200
an emergency response group that
does that.

480
00:23:54,200 --> 00:23:57,000
I mean, we do have folks.
Internally do like crisis

481
00:23:57,000 --> 00:24:00,000
management, crisis solutions,
you know, we, we work with those

482
00:24:00,000 --> 00:24:04,480
folks to have disaster planning,
business continuity, stuff like

483
00:24:04,480 --> 00:24:05,560
that.
So they're they're prepared

484
00:24:05,560 --> 00:24:07,400
before an incident happens.
Yeah.

485
00:24:08,000 --> 00:24:10,800
And then they like the spill
reporting, you know, that's a

486
00:24:10,920 --> 00:24:14,160
lot of state agencies are really
concerned about, you know, if

487
00:24:14,160 --> 00:24:17,800
you spill more than 55 gallons
of, you know, petroleum or other

488
00:24:17,800 --> 00:24:19,960
types of chemicals like that,
now you're automatically, you

489
00:24:19,960 --> 00:24:23,200
don't have to call it into the
state and then that creates an

490
00:24:23,200 --> 00:24:25,520
incident number.
Now there's an investigation.

491
00:24:25,520 --> 00:24:28,360
Now you know you, so you're
working with partners to help

492
00:24:28,360 --> 00:24:31,560
out with that aspect of a
cleanup as it relates to the

493
00:24:31,560 --> 00:24:33,560
spill too.
Is that kind of the extension of

494
00:24:33,560 --> 00:24:36,800
this remediation coordination?
So we in the operation center we

495
00:24:36,800 --> 00:24:38,880
don't handle, we don't handle
that there.

496
00:24:39,080 --> 00:24:41,760
Chemtrak does have an offering
for 1500 reporting for

497
00:24:41,760 --> 00:24:44,960
transportation spills.
But as far as the, you know,

498
00:24:45,080 --> 00:24:47,480
after incident if we're talking
more like you know, rec rest

499
00:24:47,480 --> 00:24:50,960
stuff or state related programs,
that's something the operation

500
00:24:50,960 --> 00:24:53,560
center does.
We we would lean on our our

501
00:24:53,560 --> 00:24:55,480
industry partners for that.
Gotcha.

502
00:24:55,520 --> 00:24:57,880
Right.
So you guys play a major role in

503
00:24:57,880 --> 00:25:01,040
helping shippers comply with 49
CFR emergency response.

504
00:25:01,160 --> 00:25:03,480
You know, the telephone number
requirement, you know, that's

505
00:25:03,480 --> 00:25:08,120
how I came across, you know,
knowing what you guys do because

506
00:25:08,120 --> 00:25:10,440
we were like, well, we need a,
we need someone who can, we can,

507
00:25:10,440 --> 00:25:13,920
you know, our somebody we could
call because we don't want to be

508
00:25:13,920 --> 00:25:16,400
on call 24/7.
So we're going to have Chemtrak

509
00:25:16,400 --> 00:25:20,440
do it or if our customer didn't
want to do it, you know, so we,

510
00:25:20,520 --> 00:25:23,960
we, it took us a while to figure
out what's the best way to deal

511
00:25:23,960 --> 00:25:26,720
with that requirement.
But what are the most common

512
00:25:26,720 --> 00:25:30,240
regulatory gaps that you see in
the field, and how does Chemtrak

513
00:25:30,240 --> 00:25:33,360
mitigate them?
When it comes to this, so you

514
00:25:33,360 --> 00:25:37,880
know, we we make sure that our
customers are appraised right,

515
00:25:37,880 --> 00:25:41,960
like they have access to a
global regulatory tool for ease

516
00:25:41,960 --> 00:25:44,000
of reference across
international and national

517
00:25:44,000 --> 00:25:46,800
regulations.
We also send messages out to our

518
00:25:46,800 --> 00:25:49,640
customers so they're aware of
these changes and they're

519
00:25:49,640 --> 00:25:52,680
informed.
You know, 11 big challenge is

520
00:25:52,680 --> 00:25:58,080
compliance following revisions
to Hascom in CFR 1910 dot 1200

521
00:25:58,520 --> 00:26:02,240
by OSHA aligning with GHS 7 and
that's to improve hazard

522
00:26:02,240 --> 00:26:05,040
classification labels, safety
data sheets, things like that,

523
00:26:05,040 --> 00:26:07,240
which requires updating all of
that.

524
00:26:07,960 --> 00:26:10,720
You know, all the safety data
sheets, labels, Hascom programs

525
00:26:10,720 --> 00:26:12,480
and training need to be in
compliance with that.

526
00:26:12,480 --> 00:26:16,560
So Chemtrack messages, you know,
these changes kind of can assist

527
00:26:16,560 --> 00:26:19,040
with, you know, authoring
revisions to their programs,

528
00:26:19,040 --> 00:26:20,600
making sure their training is up
to date.

529
00:26:21,120 --> 00:26:24,520
And we do offer professionally
maintained and managed safety

530
00:26:24,520 --> 00:26:27,360
data sheets as well to make sure
that the data sheets are

531
00:26:27,360 --> 00:26:29,560
accurate current maintain in
accordance with the new

532
00:26:29,560 --> 00:26:31,680
regulations.
Would you guys?

533
00:26:32,000 --> 00:26:35,640
Author SDSS for clients.
We do, Yep, that's something

534
00:26:35,760 --> 00:26:37,320
we're doing for a year or two
now.

535
00:26:37,880 --> 00:26:39,040
OK.
Yeah.

536
00:26:39,040 --> 00:26:41,200
We we we like to think that our
safety data sheets are the gold

537
00:26:41,200 --> 00:26:43,520
standard.
Oh, all right.

538
00:26:43,560 --> 00:26:47,080
Well, that's interesting.
So how many, how many clients

539
00:26:47,080 --> 00:26:49,400
are you know taking advantage of
that service for you from you

540
00:26:49,400 --> 00:26:51,160
guys?
I'm not sure off the top of my

541
00:26:51,160 --> 00:26:53,280
head unfortunately.
But I mean, it's a pretty

542
00:26:53,280 --> 00:26:55,280
significant amount of work for
you guys or what?

543
00:26:55,840 --> 00:26:58,240
I'm not sure, yeah, I don't do
the authoring bit.

544
00:26:59,080 --> 00:27:01,600
I use the safety data sheets.
I don't know how their own.

545
00:27:01,600 --> 00:27:03,880
So I'm not sure you know how
many folks we have actually

546
00:27:03,880 --> 00:27:05,760
doing that, but we've we've got
a few that are offering

547
00:27:05,840 --> 00:27:07,160
authoring data sheets.
OK.

548
00:27:07,160 --> 00:27:09,960
So then what other types of
services besides the emergency

549
00:27:09,960 --> 00:27:13,960
response number and say SDS you
do you, do you offer, do you do

550
00:27:14,200 --> 00:27:17,720
like record training or dot
training and those types of

551
00:27:17,720 --> 00:27:18,800
things?
Do you offer that type of

552
00:27:18,800 --> 00:27:20,000
service?
We do, yeah.

553
00:27:20,000 --> 00:27:24,480
We have a few training classes
on our our learning hub that

554
00:27:24,480 --> 00:27:27,480
are, you know, 49 CFR has com
IRA stuff.

555
00:27:27,720 --> 00:27:29,960
We do have a hazmat refresher
course on there.

556
00:27:29,960 --> 00:27:32,440
So, you know, we do have a wide
range of trainings that are

557
00:27:32,440 --> 00:27:35,800
available and we've also done
some bespoke training for

558
00:27:35,800 --> 00:27:39,080
different customers that have
come to us with a need for, you

559
00:27:39,080 --> 00:27:41,400
know, something specific to
their business, typically a

560
00:27:41,400 --> 00:27:43,800
specific commodity.
And they'll tell us the

561
00:27:43,800 --> 00:27:47,320
audience, you know, what they do
with the material and you know,

562
00:27:47,320 --> 00:27:49,840
what they're looking to train
their folks on, be it just, you

563
00:27:49,840 --> 00:27:53,080
know, general awareness, you
know, the first few minutes of

564
00:27:53,080 --> 00:27:55,560
response, more product knowledge
stuff.

565
00:27:55,560 --> 00:27:58,360
So we've also done that for a
fair number of customers.

566
00:27:59,040 --> 00:28:03,960
So for some of the basic like
Recra 8 hour refresher or the

567
00:28:03,960 --> 00:28:09,080
dot, you know, refresher that
needs to be taken, you know,

568
00:28:09,080 --> 00:28:12,680
every three years.
Are those just like online

569
00:28:12,680 --> 00:28:15,480
courses you offer?
Yes, yeah.

570
00:28:15,640 --> 00:28:18,080
And when they sign up, I believe
they have access for a few

571
00:28:18,080 --> 00:28:19,840
months to a year.
That's all available on our

572
00:28:19,840 --> 00:28:22,200
website as well, the kind of the
speed of training that we offer.

573
00:28:23,160 --> 00:28:24,480
Perfect.
All right, that's good.

574
00:28:24,960 --> 00:28:28,080
What other types of services do
you, I mean digital technology

575
00:28:28,080 --> 00:28:32,400
is really kind of transforming
our industry right now in in

576
00:28:32,400 --> 00:28:36,920
this space with you know hazmat,
lots of service providers or

577
00:28:37,480 --> 00:28:40,840
creating solutions like with the
EPA with you know, hazardous

578
00:28:40,840 --> 00:28:45,280
waste manifest, E manifest.
I mean, are you involved with E

579
00:28:45,280 --> 00:28:50,400
manifest type work or offering
solutions from a digital

580
00:28:50,400 --> 00:28:52,720
tracking?
I mean, what talk a little bit

581
00:28:52,720 --> 00:28:54,400
about that space, if you got
anything there?

582
00:28:54,840 --> 00:28:56,440
Yeah.
I mean, we're, we're, we

583
00:28:56,440 --> 00:28:59,960
communicate with FEMSA a lot.
You know, FEMSA does, does ask

584
00:28:59,960 --> 00:29:03,080
us for input on things.
You know, we, we do communicate

585
00:29:03,240 --> 00:29:05,200
with FEMSA for those sorts of
things.

586
00:29:06,360 --> 00:29:08,720
But from a technology
perspective, are you using any

587
00:29:08,720 --> 00:29:13,440
data automation or communication
tools to help Mercy response and

588
00:29:13,440 --> 00:29:17,240
improve the process?
So we, we do some mass

589
00:29:17,240 --> 00:29:20,240
certification coordination stuff
for our customers to facilitate

590
00:29:20,240 --> 00:29:23,400
their responses.
You know, we we do look at

591
00:29:23,400 --> 00:29:26,200
trends within the operation
center because we do get a lot

592
00:29:26,200 --> 00:29:29,200
of spills to kind of say, OK,
well we need to do more training

593
00:29:29,200 --> 00:29:30,800
on this.
This could be an emerging threat

594
00:29:30,800 --> 00:29:33,480
that we need to look at.
You know, lithium ion batteries

595
00:29:33,480 --> 00:29:38,200
I think was the first one that
really that really benefited

596
00:29:38,200 --> 00:29:42,440
from that because we noticed an
uptick and said, OK, well we're

597
00:29:42,440 --> 00:29:47,400
getting more of these things.
There is not a resource out

598
00:29:47,400 --> 00:29:50,920
there that we can point to.
So, you know, we use that to

599
00:29:50,920 --> 00:29:54,040
approach, you know, one of the
industry groups and now we have

600
00:29:54,040 --> 00:29:57,920
a mutual aid for lithium ion
batteries that we can call 24/7.

601
00:29:57,920 --> 00:30:00,200
We don't know the answer.
We can call a specialist and

602
00:30:00,200 --> 00:30:03,040
say, hey, can you talk to this
responder and talk them through

603
00:30:03,040 --> 00:30:05,080
the response for you, whatever
battery chemistry they're

604
00:30:05,080 --> 00:30:07,520
dealing with and you know,
whatever size and the

605
00:30:07,520 --> 00:30:09,840
circumstance of the incident.
So that's been pretty helpful.

606
00:30:10,520 --> 00:30:16,320
Any 3D augment reality type
training modules for you know,

607
00:30:16,320 --> 00:30:19,800
walking through a response that
you know, you create and go

608
00:30:19,800 --> 00:30:24,040
through exercises and drills.
I mean VR, you know, glasses and

609
00:30:24,040 --> 00:30:27,800
and gamification of training
such a big deal now and and I

610
00:30:27,800 --> 00:30:30,320
was curious if you guys are in
in that space at all I.

611
00:30:30,680 --> 00:30:33,200
Remember when I first started
doing training at Chemtrak, I, I

612
00:30:33,200 --> 00:30:35,640
think I probably use an early
version of that.

613
00:30:35,640 --> 00:30:38,280
It was, it was an outside vendor
and it was kind of like a video

614
00:30:38,280 --> 00:30:43,320
game where it was, I think the
level of graphics of maybe

615
00:30:43,320 --> 00:30:46,720
doomed to at best.
And you know, you were walking

616
00:30:46,720 --> 00:30:48,280
through a building that had
various hazards.

617
00:30:48,280 --> 00:30:51,120
I remember specifically there
was a radiation room and you had

618
00:30:51,120 --> 00:30:53,760
to choose the correct shielding
based on the type of radiation.

619
00:30:54,040 --> 00:30:56,960
But that was an outside partner.
I'm not sure if we're if we're

620
00:30:56,960 --> 00:31:00,080
doing anything with gamification
or augmented reality, virtual

621
00:31:00,080 --> 00:31:02,120
reality.
OK.

622
00:31:02,120 --> 00:31:04,120
All right.
Just just trying to figure out

623
00:31:04,120 --> 00:31:07,600
if you guys are going to get in
that space to teach the young,

624
00:31:07,640 --> 00:31:09,640
you know, the new young
professionals coming in that are

625
00:31:09,640 --> 00:31:12,480
really into that stuff.
Yeah, Yeah.

626
00:31:12,480 --> 00:31:15,240
I mean, it's, it's a different
world training folks now that it

627
00:31:15,240 --> 00:31:17,200
was when I first started, you
know, when I first started was

628
00:31:17,200 --> 00:31:18,720
here's your ERG, here's your
safety data sheet.

629
00:31:18,720 --> 00:31:21,480
Let's talk through things and
things are things are a lot

630
00:31:21,480 --> 00:31:24,880
different now.
We do also offer, well, it's

631
00:31:24,880 --> 00:31:26,400
not, you know, a virtual
training tool.

632
00:31:26,400 --> 00:31:28,120
We do have a drill and test call
program.

633
00:31:28,600 --> 00:31:31,400
So you know, if a fire
department or response agency

634
00:31:31,400 --> 00:31:35,000
wants to test us out or test
their folks before they have to

635
00:31:35,000 --> 00:31:37,200
call us, they can request a
drill through our website.

636
00:31:37,600 --> 00:31:39,800
And you know, we'll, we'll help
guide them through the process

637
00:31:39,800 --> 00:31:42,440
and help them make sure you know
that the situation is realistic.

638
00:31:42,960 --> 00:31:46,080
I think I had 115 years ago
where they, they scheduled a

639
00:31:46,080 --> 00:31:48,440
drill and I can't which, which
agency it was or which

640
00:31:48,440 --> 00:31:50,320
department.
And they said, what happens if I

641
00:31:50,320 --> 00:31:54,560
mix Sprite and VX together?
And I said, well, I can try and

642
00:31:54,560 --> 00:31:57,040
find you an answer, but I'm not
sure if this would be a good

643
00:31:57,040 --> 00:31:59,240
learning outcome for you.
Let's talk about something more

644
00:31:59,240 --> 00:32:01,320
realistic that you might
actually deal with, right?

645
00:32:01,320 --> 00:32:05,240
Like let's mix a corrosive in
something else and figure out

646
00:32:05,360 --> 00:32:09,200
what the end product is rather
than soda and a neurotoxin,

647
00:32:09,200 --> 00:32:12,040
right?
Well, yeah, no, yeah.

648
00:32:12,160 --> 00:32:15,400
It's good to kind of level set
the expectations on those types

649
00:32:15,400 --> 00:32:19,560
of drills.
But Chemtrack operates globally,

650
00:32:19,560 --> 00:32:22,040
right?
So what unique challenges come

651
00:32:22,160 --> 00:32:25,360
with supporting incidents across
different countries and

652
00:32:25,360 --> 00:32:27,480
languages and regulatory
systems?

653
00:32:27,480 --> 00:32:30,600
I mean, that's got to be very
difficult.

654
00:32:31,160 --> 00:32:34,240
Yeah, and it can be, you know,
we do deal with a lot of

655
00:32:34,240 --> 00:32:36,400
interpreters.
You know, we have 200 plus

656
00:32:36,400 --> 00:32:39,560
languages of interpreters.
We have phone numbers that are

657
00:32:39,560 --> 00:32:42,320
all over the world where someone
can call a local phone number

658
00:32:42,320 --> 00:32:43,640
that's toll free and get a hold
of us.

659
00:32:44,240 --> 00:32:48,360
And, you know, there's a lot of
misunderstanding of, of danger

660
00:32:48,720 --> 00:32:51,760
and getting a hold of contacts
Sometimes with companies can be

661
00:32:51,760 --> 00:32:54,720
a bit different because of
differences in holidays, work

662
00:32:54,720 --> 00:32:57,520
days, work hours.
You know, for example, in the

663
00:32:57,520 --> 00:32:59,960
Middle East in the summer, they
work much earlier in the day.

664
00:32:59,960 --> 00:33:02,760
So they are inside the
afternoon, the hottest part of

665
00:33:02,760 --> 00:33:05,240
the day.
So, you know, trying to figure

666
00:33:05,240 --> 00:33:07,720
out, OK, well, I have an
incident that's in this country.

667
00:33:08,040 --> 00:33:09,800
What phone number do I call for
this person?

668
00:33:09,800 --> 00:33:12,080
Am I going to reach out to their
mobile number or their office

669
00:33:12,080 --> 00:33:13,760
number?
They're also cultural

670
00:33:13,760 --> 00:33:17,440
differences from what I
understand for some of the Asian

671
00:33:17,440 --> 00:33:20,160
countries, they would rather go
to the person they bought the

672
00:33:20,160 --> 00:33:23,400
chemical from rather than call
an emergency number that's on

673
00:33:23,400 --> 00:33:25,040
the containers.
They'll go to the guy down the

674
00:33:25,040 --> 00:33:27,280
street that they bought it from
and say, hey, I spilled it.

675
00:33:27,280 --> 00:33:29,960
What I do about this, if they
may eventually end up with us

676
00:33:29,960 --> 00:33:31,280
when that person can't help them
out.

677
00:33:31,280 --> 00:33:34,720
But, you know, making sure that
folks are calling the number and

678
00:33:34,720 --> 00:33:36,600
understanding who they're
getting can be difficult.

679
00:33:36,680 --> 00:33:39,440
There's, you know, you see a
phone number and you're looking

680
00:33:39,440 --> 00:33:41,120
at a document.
Maybe it's an English.

681
00:33:41,120 --> 00:33:42,760
They may think that we're
they're not going to speak our

682
00:33:42,760 --> 00:33:46,360
language and you know, we will.
We'll get an interpreter on the

683
00:33:46,360 --> 00:33:49,560
line and that'll help us out.
Obviously, interpreters tend to

684
00:33:49,560 --> 00:33:51,280
slow things down because
everything has to be said

685
00:33:51,280 --> 00:33:55,480
multiple times.
And one struggle is context.

686
00:33:55,480 --> 00:33:59,120
I think if you're, if the
interpreter is not hearing

687
00:33:59,120 --> 00:34:02,200
something's going on in the
background and they're not

688
00:34:02,760 --> 00:34:06,240
thinking, hey, you know, that
could be useful information.

689
00:34:06,240 --> 00:34:07,680
Maybe they don't relay that to
us.

690
00:34:08,360 --> 00:34:10,719
And we, we guide the
interpreters through this.

691
00:34:10,880 --> 00:34:14,440
You know, if we are hearing a
whole lot of talking and we're

692
00:34:14,440 --> 00:34:16,320
hearing a whole lot of
conversation in the background,

693
00:34:16,320 --> 00:34:19,040
we'll say, hey, stop for a
second, please tell me what's

694
00:34:19,040 --> 00:34:20,560
going on.
You know, that person in the

695
00:34:20,560 --> 00:34:22,920
background sounds like there's
banging or coughing or something

696
00:34:22,920 --> 00:34:25,040
going on.
Do you know what they're saying?

697
00:34:25,040 --> 00:34:27,159
Can you ask what they're saying?
Because that might be important

698
00:34:27,159 --> 00:34:30,800
information where if the call
was in English, we would hear

699
00:34:30,800 --> 00:34:32,560
that we would know exactly
what's going on.

700
00:34:32,560 --> 00:34:36,560
So that can also be a difficulty
or just general chemical

701
00:34:36,560 --> 00:34:38,120
knowledge.
Are they going to understand the

702
00:34:38,120 --> 00:34:40,600
safety data sheet?
Do they have the resources to

703
00:34:40,600 --> 00:34:43,239
respond?
You know, a truck turned over in

704
00:34:43,320 --> 00:34:46,960
Spain is much shorter than a
truck turned over in India,

705
00:34:47,120 --> 00:34:48,320
right?
Like Spain's got a lot more

706
00:34:48,320 --> 00:34:50,800
emergency responders than than
India does.

707
00:34:51,239 --> 00:34:54,199
So trying to figure out how to
best advise that person or or

708
00:34:54,199 --> 00:34:57,360
give them decision support
rather for the resources they

709
00:34:57,360 --> 00:34:59,480
have available, that can also be
a struggle.

710
00:34:59,840 --> 00:35:01,960
Yeah.
I mean, I got to imagine that is

711
00:35:01,960 --> 00:35:05,240
a challenge.
Do you find that most of your

712
00:35:05,240 --> 00:35:09,440
clients that are here in the US
are the ones working with you

713
00:35:09,440 --> 00:35:11,120
globally?
They're, they're basically

714
00:35:11,120 --> 00:35:13,600
taking you from, you know,
because they're a global firm.

715
00:35:13,960 --> 00:35:17,760
Or is or are you seeing
individual companies in like

716
00:35:17,760 --> 00:35:21,000
Spain just reach out to you
because you're you're, you

717
00:35:21,280 --> 00:35:24,600
opened up shop there and they
don't know, they don't really

718
00:35:24,600 --> 00:35:27,400
have an understanding of your
experience back here in the US.

719
00:35:27,480 --> 00:35:29,000
Yeah.
I mean, those smaller companies

720
00:35:29,000 --> 00:35:30,520
and folks overseas may not know
us.

721
00:35:30,680 --> 00:35:34,240
So it might take a little bit to
take to convince them or they

722
00:35:34,240 --> 00:35:36,800
may not want to use us.
But you know, a lot of our a lot

723
00:35:36,800 --> 00:35:40,880
of our international folks are
also North American folks or

724
00:35:40,880 --> 00:35:43,280
it's a company that's based in
Europe with the North American

725
00:35:43,280 --> 00:35:44,760
division that's been using US
forever.

726
00:35:44,760 --> 00:35:47,080
And, and maybe they want to
bring everything under 1 phone

727
00:35:47,080 --> 00:35:50,200
number instead of having a bunch
of phone numbers everywhere and

728
00:35:50,200 --> 00:35:51,400
it all just routes to us.
I.

729
00:35:51,800 --> 00:35:53,120
Got you.
Yeah, it makes sense.

730
00:35:53,880 --> 00:35:57,960
So, you know, if we go back to
training a bit, because to me

731
00:35:57,960 --> 00:36:00,280
that seems to be one of the
biggest challenges with the

732
00:36:00,280 --> 00:36:04,240
industry is just understanding
how to respond properly to

733
00:36:04,240 --> 00:36:06,840
spills.
What type of skills or knowledge

734
00:36:06,840 --> 00:36:10,320
gaps are you seeing most often
among responders and shippers?

735
00:36:10,680 --> 00:36:12,240
Yeah.
I mean, I think understanding

736
00:36:12,240 --> 00:36:17,120
tools is I understand tools can
be an issue, be it, you know,

737
00:36:17,120 --> 00:36:20,960
meters or different monitors.
You know, that's something I

738
00:36:20,960 --> 00:36:22,480
think folks can brush up on a
bit.

739
00:36:22,480 --> 00:36:25,000
There's a lot of assumptions
about those.

740
00:36:25,000 --> 00:36:26,960
You know, particularly with
responders.

741
00:36:26,960 --> 00:36:29,040
You know, shippers aren't
necessarily out there with, you

742
00:36:29,040 --> 00:36:31,080
know, a few exceptions.
They generally don't respond to

743
00:36:31,080 --> 00:36:33,920
an incident.
You know, one example I'll give

744
00:36:33,920 --> 00:36:36,320
is there was a fire department
that I was talking that had a

745
00:36:36,320 --> 00:36:39,880
flammable spill and they were
using a photo ionization

746
00:36:39,880 --> 00:36:42,960
detector.
And they said, well, you know, I

747
00:36:42,960 --> 00:36:46,280
put absorbent on this stuff and
I'm still getting flammable

748
00:36:46,280 --> 00:36:47,800
vapors.
You know, why am I still getting

749
00:36:47,800 --> 00:36:50,160
flammable vapors?
It's like, well, you're have you

750
00:36:50,160 --> 00:36:53,480
ventilated and also you have to
remove like the absorbents going

751
00:36:53,480 --> 00:36:55,920
to absorb the material, but
let's be taken out of there.

752
00:36:55,920 --> 00:36:57,640
It's going to continue to
release vapors.

753
00:36:57,720 --> 00:36:59,160
You know, it's got walls in
there.

754
00:36:59,160 --> 00:37:01,840
So understanding what the tool
is telling you and understanding

755
00:37:01,840 --> 00:37:03,480
what you're doing, yes,
absorbent is great.

756
00:37:03,720 --> 00:37:06,320
You put absorbent on it, but the
next step is removing that

757
00:37:06,320 --> 00:37:10,000
contaminated absorbent from the
situation or understanding how

758
00:37:10,000 --> 00:37:12,240
to use conversion factors on
meters and monitors.

759
00:37:12,760 --> 00:37:16,280
That seems to be an issue
sometimes where they're reading

760
00:37:16,280 --> 00:37:18,200
an LEL.
It's like, OK, well, what gas is

761
00:37:18,200 --> 00:37:20,760
your meter calibrated to?
Have you applied the conversion

762
00:37:20,760 --> 00:37:25,160
factor to see if it works for
whatever it is you're looking

763
00:37:25,160 --> 00:37:28,040
for, right?
Or more of an understanding of

764
00:37:28,040 --> 00:37:33,040
the limitations of the ERG and I
think the limitations of other

765
00:37:33,040 --> 00:37:36,400
sort of documentation where you
know, this fifty data sheet is a

766
00:37:36,400 --> 00:37:39,240
good example, fantastic document
that is your your primary

767
00:37:39,240 --> 00:37:41,600
source.
But folks need to understand the

768
00:37:41,600 --> 00:37:43,840
the limitations of that, the
limitations of the information

769
00:37:43,840 --> 00:37:46,320
that's available on there and
how to use that information

770
00:37:46,320 --> 00:37:49,520
correctly.
Talking about vapor pressure in

771
00:37:49,520 --> 00:37:51,160
there, how does that apply to
where you're at?

772
00:37:51,520 --> 00:37:53,720
Are you taking temperature into
account?

773
00:37:53,720 --> 00:37:55,400
Are you taking altitude into
account?

774
00:37:55,400 --> 00:37:58,480
Is there ventilation in space?
It's not as simple as looking at

775
00:37:58,480 --> 00:38:00,880
section 9 and saying, OK, well,
it's telling me this.

776
00:38:00,960 --> 00:38:03,320
It's like, OK, it's telling me
this, how does this apply to my

777
00:38:03,320 --> 00:38:07,120
situation?
Or, you know, properly applying

778
00:38:07,120 --> 00:38:10,600
information about toxicology and
understand that that's it's

779
00:38:10,600 --> 00:38:13,960
giving you an LD50 and LC-50,
but what does that really mean

780
00:38:13,960 --> 00:38:15,600
for the population you're
dealing with?

781
00:38:15,600 --> 00:38:19,440
Do they have other risk factors?
Understand that, yeah, this is

782
00:38:19,440 --> 00:38:21,480
not generally tested on people,
right?

783
00:38:21,480 --> 00:38:24,200
It's tested on animals and their
systems may be similar in some

784
00:38:24,200 --> 00:38:28,640
ways, but it's not exact.
So understanding when you're

785
00:38:28,640 --> 00:38:31,560
looking at those sections of the
safety data sheet, how they work

786
00:38:32,160 --> 00:38:34,320
and how they work for your
situation, that's I think

787
00:38:34,320 --> 00:38:39,600
that's, that's a knowledge gap.
And I think some folks are also

788
00:38:39,680 --> 00:38:42,560
hesitant to have the fire
department called from, you

789
00:38:42,560 --> 00:38:44,320
know, the shipper manufacturer
side of things because they

790
00:38:44,320 --> 00:38:46,440
don't know what the fire
department's going to do.

791
00:38:46,440 --> 00:38:49,000
You know, there's just a lack of
knowledge there of, you know,

792
00:38:49,000 --> 00:38:50,840
everyone thinks the fire
department is just put the wet

793
00:38:50,840 --> 00:38:53,280
stuff on the red stuff.
You know, that's, that's all

794
00:38:53,280 --> 00:38:55,200
they know how to do.
But fire departments are a lot

795
00:38:55,200 --> 00:38:57,920
more dynamic now and they have a
lot more skills available.

796
00:38:57,920 --> 00:39:02,520
At the very least they can keep
folks away from danger and maybe

797
00:39:02,520 --> 00:39:07,600
they can put down dirt around
drains and engage in whatever

798
00:39:07,640 --> 00:39:11,480
minor response task they can do.
And so you get more experienced

799
00:39:11,480 --> 00:39:15,440
personnel on scene versus, you
know, keeping everybody away,

800
00:39:15,440 --> 00:39:18,080
not calling the fire department
And it could be a truck driver

801
00:39:18,080 --> 00:39:20,840
that's kind of sitting there and
waiting, engaging in that

802
00:39:20,840 --> 00:39:24,280
response and then being
available to participate in any

803
00:39:24,280 --> 00:39:25,560
way they can.
An incident command.

804
00:39:26,120 --> 00:39:29,720
You know, there's also that need
there for companies to to

805
00:39:29,720 --> 00:39:32,840
advise, you know, as part of
Instant Commando.

806
00:39:33,280 --> 00:39:35,280
OK, yeah, like you guys are in
charge.

807
00:39:35,400 --> 00:39:38,800
We're the product experts.
This is what we would recommend.

808
00:39:38,800 --> 00:39:42,000
This is how we can help you and
just being ready to engage in

809
00:39:42,000 --> 00:39:45,280
that if the need arises.
Yeah, no, that's, that's really

810
00:39:45,280 --> 00:39:46,520
good.
I mean, there's a lot of

811
00:39:47,440 --> 00:39:51,480
opportunity for, you know,
training and, and I think that

812
00:39:51,600 --> 00:39:54,400
the more, the more is better in
a lot of ways.

813
00:39:54,400 --> 00:39:56,840
And with hazardous materials,
right, because that's what we're

814
00:39:56,840 --> 00:39:59,560
talking about hazardous
materials that are are, you

815
00:39:59,600 --> 00:40:03,280
know, have a hazard that could
be very detrimental to human

816
00:40:03,280 --> 00:40:05,800
health in the environment.
And, you know, how do we manage

817
00:40:05,800 --> 00:40:09,040
and mitigate, you know, these
types of hazards when there's a

818
00:40:09,040 --> 00:40:11,760
spell?
And that's, that's the key here

819
00:40:11,760 --> 00:40:16,320
for what service you're offering
is to help mitigate respond

820
00:40:16,320 --> 00:40:19,760
quickly.
Take care of the spill, be in

821
00:40:19,760 --> 00:40:23,760
compliance with the, you know,
49 CFR, you know, regulations

822
00:40:23,760 --> 00:40:26,240
when it when you know, for the
customers, I mean, that's a big

823
00:40:26,240 --> 00:40:27,560
thing.
I mean, they, they got to know

824
00:40:27,560 --> 00:40:30,760
that there's a way to, there's
someone to call who can respond,

825
00:40:30,760 --> 00:40:34,960
who has the knowledge.
Not every manufacturer of

826
00:40:34,960 --> 00:40:39,520
chemicals or I guess, you know,
production people are really

827
00:40:39,520 --> 00:40:41,080
that knowledgeable about how to
deal with that.

828
00:40:41,080 --> 00:40:43,800
You mean they know that they can
make the chemical, but how do

829
00:40:43,800 --> 00:40:46,360
you respond to spills?
So that's a good, that's good.

830
00:40:47,160 --> 00:40:49,080
It's a viable service, really
good.

831
00:40:49,400 --> 00:40:53,040
Well, when you look ahead Kevin,
I mean you know what emergency,

832
00:40:53,200 --> 00:40:57,480
what emerging risks or new
chemicals or supply chain trends

833
00:40:57,480 --> 00:41:01,520
or climate driven events are
shaping Chemtrax priorities for

834
00:41:01,520 --> 00:41:03,840
the next decade.
Yeah, yeah.

835
00:41:03,840 --> 00:41:06,320
I mean, you know, I hate to keep
going back to lithium ion

836
00:41:06,320 --> 00:41:08,760
batteries, but, you know, that's
been a big one for a long time.

837
00:41:08,760 --> 00:41:12,360
And that was a new, a new risk
for everyone, right?

838
00:41:13,400 --> 00:41:16,200
The the pandemic was also an
interesting time.

839
00:41:16,920 --> 00:41:19,880
You know, there were a lot more
shipments of sanitizers going

840
00:41:19,880 --> 00:41:23,260
out and cleaning chemicals, you
know, the reagent and COVID

841
00:41:23,260 --> 00:41:26,720
tests, the vaccine itself, you
know, and dealing with incidents

842
00:41:26,720 --> 00:41:29,400
involving those was different.
You know, we had remember there

843
00:41:29,400 --> 00:41:32,240
was one specific call from a
fire department that was at a

844
00:41:32,240 --> 00:41:35,600
motel and they said, hey, we had
somebody that mixed a bunch of

845
00:41:35,600 --> 00:41:38,400
stuff together and trying to
make their own sanitizing

846
00:41:38,400 --> 00:41:42,360
solution in a hotel room and it
made something and just gas.

847
00:41:42,360 --> 00:41:45,160
They went out of the floor and
you know, we had to evacuate.

848
00:41:45,320 --> 00:41:47,760
Are you sure it wasn't the meth
lab that they're creating?

849
00:41:48,680 --> 00:41:50,880
Yeah, we've, we've gotten those.
Yeah, I've, I've certainly

850
00:41:50,880 --> 00:41:53,080
taken, you know, meth lab calls
and, you know, heroin

851
00:41:53,080 --> 00:41:56,080
production, stuff like that.
But, but, yeah, I mean, this was

852
00:41:56,080 --> 00:41:58,000
everyone was trying to be their
own backyard chemist.

853
00:41:58,120 --> 00:41:59,440
Not everyone.
A lot of people were trying to

854
00:41:59,440 --> 00:42:01,880
be their own backyard chemist
during the pandemic, you know,

855
00:42:01,880 --> 00:42:05,760
So that was, that was kind of a
unique for the time priority for

856
00:42:05,760 --> 00:42:07,560
us because like, OK, we're
getting more of this stuff now.

857
00:42:07,560 --> 00:42:12,160
How do we navigate this?
And the climate change is it's

858
00:42:12,160 --> 00:42:14,280
changing the availability of
products.

859
00:42:14,280 --> 00:42:16,240
It's changing the way that
products move.

860
00:42:16,600 --> 00:42:19,040
Certainly, you know, extreme
weather events and we have a

861
00:42:19,040 --> 00:42:23,080
huge snowstorm coming to the
East Coast Saturday into Sunday.

862
00:42:23,640 --> 00:42:26,480
And, you know, that that may
become more common.

863
00:42:26,960 --> 00:42:29,680
You know, we certainly get calls
after hurricanes, after

864
00:42:29,680 --> 00:42:32,600
tornadoes, anytime that there's
an ice storm or snow or

865
00:42:32,600 --> 00:42:34,920
significant rain event.
We get more calls from trucks,

866
00:42:35,360 --> 00:42:38,080
you know, crashing and sliding
off the roadway.

867
00:42:38,520 --> 00:42:41,600
You know, we're, we're, we're
able to assist in those

868
00:42:41,600 --> 00:42:43,440
situations.
You know, we've gotten calls.

869
00:42:43,440 --> 00:42:46,240
There was one I took years ago
from a fire department that was

870
00:42:46,240 --> 00:42:48,040
along the Mississippi River
Valley.

871
00:42:48,040 --> 00:42:50,080
And they said, well, the
floodwaters are receding and

872
00:42:50,080 --> 00:42:52,400
there's tank cars on this train
bridge that was submerged.

873
00:42:52,720 --> 00:42:56,400
What's in them, you know, which
was an extreme example, but that

874
00:42:56,400 --> 00:42:59,720
sort of stuff does happen.
And, you know, we may see more

875
00:42:59,720 --> 00:43:01,680
of that with with climate
change.

876
00:43:02,520 --> 00:43:07,280
So you guys really you're
connected to, well, you just

877
00:43:07,280 --> 00:43:09,360
talked about the railroads and
there are big shippers of, you

878
00:43:09,360 --> 00:43:11,640
know, large volume of, of
chemicals.

879
00:43:11,640 --> 00:43:15,280
I mean you guys pretty well tied
into the the Class 1 railroads.

880
00:43:15,480 --> 00:43:17,520
Yeah, yeah, we have a great
working relationship with all

881
00:43:17,520 --> 00:43:19,760
the railroads.
You know, we use ask Rail as

882
00:43:19,760 --> 00:43:21,920
well.
So we have that that so we can

883
00:43:21,920 --> 00:43:24,760
we can hop in.
We we get what I would consider

884
00:43:24,840 --> 00:43:28,360
a surprise number of calls from
citizens for rail cars that are

885
00:43:28,360 --> 00:43:31,440
doing whatever it usually it's
condensation coming out of the

886
00:43:31,440 --> 00:43:35,440
heating coils or it's an airline
that's leaking or is broken off

887
00:43:35,440 --> 00:43:38,760
or it's a cryogenic car that is
venting normally.

888
00:43:38,760 --> 00:43:39,640
But, you know, we don't know
that.

889
00:43:40,200 --> 00:43:43,360
And prior to having Ask Rail, we
had a book that showed all the

890
00:43:43,360 --> 00:43:45,840
rail connections in the US and
we would have to go and look at

891
00:43:45,840 --> 00:43:48,560
a map of, you know, Missouri.
Yeah.

892
00:43:49,000 --> 00:43:53,560
OK, well maybe UP and another
railroad and another in, you

893
00:43:53,880 --> 00:43:56,240
know, a Class 3 railroad operate
on this same main line.

894
00:43:56,960 --> 00:43:59,280
You know, we would have to call
each railroad and say is it

895
00:43:59,280 --> 00:44:00,600
yours, is it yours?
Is it yours?

896
00:44:00,600 --> 00:44:03,320
And now we can just pop the tank
car and say, OK, well this

897
00:44:03,320 --> 00:44:06,520
railroad has this tank car,
let's call them engage with this

898
00:44:06,520 --> 00:44:09,000
railroad.
Yeah, because ask Grills, that's

899
00:44:09,000 --> 00:44:11,400
a great new tool that came out.
You know what's been around a

900
00:44:11,400 --> 00:44:13,360
little while, but that's a great
tool.

901
00:44:13,880 --> 00:44:15,520
Yeah, absolutely.
That's that's really bad

902
00:44:15,520 --> 00:44:18,240
response and that's real help
for the first responder

903
00:44:18,240 --> 00:44:20,400
community as well.
I know they give many first

904
00:44:20,400 --> 00:44:23,880
responders accounts, so you know
they can figure out, you know,

905
00:44:23,880 --> 00:44:27,320
what's in the car and whose it
is in that moment to speed up as

906
00:44:27,320 --> 00:44:28,320
well.
That's good.

907
00:44:28,360 --> 00:44:31,800
That's good.
What the any, any parting shots

908
00:44:31,800 --> 00:44:34,760
here you'd like to talk with the
audience here about, you know,

909
00:44:35,040 --> 00:44:37,880
the value and the benefit of,
of, you know, working with

910
00:44:37,880 --> 00:44:39,720
Chemtraq?
Yeah, I mean, call us.

911
00:44:40,080 --> 00:44:43,680
We're we're a one stop shop for,
you know, incidents across the

912
00:44:43,680 --> 00:44:47,680
entire life cycle of a chemical.
You know, we're not just

913
00:44:47,680 --> 00:44:50,920
transportation, you know, we
help with incidents at

914
00:44:50,920 --> 00:44:55,680
facilities, storage, production.
You know, we can be a great

915
00:44:55,680 --> 00:44:57,840
asset.
Like I mentioned during extreme

916
00:44:57,840 --> 00:45:01,440
weather events.
Another I have a million stories

917
00:45:01,440 --> 00:45:03,600
and I love telling them because,
you know, I've been here for

918
00:45:03,600 --> 00:45:05,400
long enough.
I truly believe in the mission

919
00:45:05,400 --> 00:45:09,520
of Chemtrack and what we do.
I got a call from a first

920
00:45:09,520 --> 00:45:12,640
responder that was outside of a
factory that was hit by a

921
00:45:12,640 --> 00:45:15,600
tornado.
And, you know, the entire skin

922
00:45:15,600 --> 00:45:18,360
of the building was missing.
There were steel beams all over

923
00:45:18,360 --> 00:45:21,040
the reaction vessels.
There were drums all over the

924
00:45:21,040 --> 00:45:23,280
place.
And they said, well, what's in

925
00:45:23,280 --> 00:45:25,520
this place?
And I said, what company is it?

926
00:45:25,560 --> 00:45:28,520
They gave us a company name.
I called that company's contact.

927
00:45:28,520 --> 00:45:31,600
He said, I know I'm on the way,
but I'm at a roadblock right now

928
00:45:31,600 --> 00:45:33,760
and the police won't let me
through to get to my plant.

929
00:45:34,200 --> 00:45:35,880
And I said, you know what?
I'm putting the two of you

930
00:45:35,880 --> 00:45:38,600
together and I got him into a
conference call and this people

931
00:45:38,600 --> 00:45:41,720
he was able to get through the
roadblock to get to facility to

932
00:45:41,720 --> 00:45:43,680
give in person assistance to
that fire department.

933
00:45:43,680 --> 00:45:46,360
Have our number handy for first
responders.

934
00:45:46,480 --> 00:45:49,920
Don't be afraid to call us.
And that's EMS, that's emergency

935
00:45:49,920 --> 00:45:54,120
managers, that is hazmat
responders, guys riding the back

936
00:45:54,120 --> 00:45:56,320
step.
You know, we are more than happy

937
00:45:56,320 --> 00:45:59,640
to help with running a station
drill, participating in a hazmat

938
00:45:59,640 --> 00:46:04,120
class, participating in just a
station level drill.

939
00:46:04,440 --> 00:46:06,880
If you're talking hazmat on the
Sunday night that's slow and

940
00:46:06,880 --> 00:46:09,040
you're going to the erg, give us
a call.

941
00:46:09,040 --> 00:46:10,480
We're the first number to call
in the back.

942
00:46:11,000 --> 00:46:13,640
Schedule a drill through us,
with us, through our website.

943
00:46:14,000 --> 00:46:17,120
We're here to help, is my main
message here.

944
00:46:17,560 --> 00:46:19,120
That's awesome.
That's awesome, Kevin.

945
00:46:20,160 --> 00:46:25,000
Well, ET Nation, that's a wrap.
That's a wrap on our deep dive

946
00:46:25,000 --> 00:46:28,520
in the chemtrak and the critical
role they play in global

947
00:46:28,520 --> 00:46:31,120
chemical safety.
Conversations like this remind

948
00:46:31,120 --> 00:46:34,840
us that emergency response isn't
just about equipment and

949
00:46:34,840 --> 00:46:37,000
training.
It's also about information

950
00:46:37,280 --> 00:46:40,960
coordination and the systems
that bring experts together when

951
00:46:40,960 --> 00:46:44,000
seconds count.
If you find this episode

952
00:46:44,000 --> 00:46:46,920
valuable, share with your
colleagues in hazmat, Emergency

953
00:46:46,920 --> 00:46:49,080
Management, and chemical
logistics.

954
00:46:49,440 --> 00:46:53,440
And if you want more technical
information like this, make sure

955
00:46:53,440 --> 00:46:56,760
you subscribe to our podcast so
you don't miss out on what's

956
00:46:56,760 --> 00:46:59,600
coming next.
Thanks for listening and stay

957
00:46:59,600 --> 00:47:02,560
safe out there.
Thanks.

958
00:47:03,040 --> 00:47:04,760
Thanks for listening and
watching the show.

959
00:47:04,960 --> 00:47:07,320
If you enjoyed the show then
please share it with your

960
00:47:07,320 --> 00:47:10,640
friends and Co workers on social
media and tell somebody in

961
00:47:10,640 --> 00:47:12,800
person.
Thanks for being with us, ET

962
00:47:12,840 --> 00:47:13,440
Nation.